A Guide to In-Store Customer Experience Enhancement

Customer Experience Enhancement has become a major topic for businesses of all sizes and verticals. Customer service has always been important, however, now it is all about the total experience each customer receives. Smartphones, WiFi, and social networks like Twitter have made it easy for customers to voice opinions– both positive and negative– in a matter of seconds. For brick-and-mortar businesses, it is vital that the customer experience be analyzed to continually look for areas of improvement. Commercial matting and safety products play a vital role in enhancing the experience of each customer. Simple yet highly effective, such products create an in-store aura that is clean, safe, and professional. Failure to provide basic matting and safety products can result in dangerous floors, untidy floors, and inefficient service, each of which may significantly damage a business’s reputation online and within the local community.http://www.eaglemat.com/blog/a-guide-to-in-store-customer-experience-enhancement/